Saying something someone doesn’t want to hear is never easy, but these tips will help:
• Set aside enough time and make sure you won’t be interrupted - turn off your
mobile at the least.
• Rehearse your opening line but get to the point.
• Consider how you frame the news: “For a man of your age, apart from high blood
pressure you’re in good shape ” sounds better than, “You have hypertension,
which can lead to heart disease.”
• Know your facts and be prepared for questions.
• Show you care but don’t mind-read or say how uncomfortable you feel. Focus on
them.
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